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Customer Service Representative - Graphic Designer Merritt Island

Customer Service Representative - Graphic Designer

Full Time • Merritt Island
FASTSIGNS of Merritt Island is hiring for a Customer Service Representative to join our team!

 Benefits/Perks:

  • Competitive Pay
  • Paid Vacation and Holidays
  • Performance Bonus
  • Uniform Shirts provided
We are looking for: Hard working, positive attitude, highly motivated, reliable, detail oriented, customer service oriented, creative individual, great hand skills.

POSITION DESCRIPTION 
This position is critical as the first impression for telephone and walk-in customers. A Fastsigns Visual Communication Specialist is responsible to assist with sales activities from lead generation through project management. A VCS will work with the center’s management and support teams for the achievement of customer satisfaction and revenue generation. 

RESPONSIBILITIES 
  • Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
  • Demonstrate the ability to carry on a business conversation with customers and decision makers.
  • Develop a complete understanding of products, pricing and proposal models.
  • Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
  • Prepare estimates and establish/maintain estimate follow-up procedures and ensure timely delivery of finished orders.
  • Communicate with customers on order status and changes the production schedule.
  • Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
  • Maintain an attractive retail environment (clean, organized and functional).
  • Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
  • Participate in center staff and sales meetings.
  • Establish and maintain effective team relationships with all support departments.
  • Adhere to all company policies, procedures and business ethics codes.
  • Contact customers after order pick-up/delivery to confirm customer satisfaction.
  • Build long-lasting relationships by turning prospects into long term clients.
  • Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
QUALIFICAITIONS
  • 2-3 years of retail or inside sales with excellent customer service experience 
  • High school diploma or equivalent
  • Proficient computer and internet skills, including Microsoft Office suite.
  • Experience with Adobe Illustrator, Photoshop, Adobe Suite
  • Previous sign or print industry experience a plus
  • Outgoing, responsive, eager to learn and has the ability to build relationships
  • Great listening, organization and communication skills
  • Basic math skills
  • Able to sit for long periods (4 hours or more)
  • Able to view a computer screen for long periods (4 hours or more)
  • Able to work under pressure to output high volume, high-quality work
  • Able to use light power equipment
  • Able to work effectively in a team environment
  • Able to work without direct supervision
  • Prompt, reliable, and responsible
Experience:

  • Graphic design: 1 year (Required)
  • Adobe Creative Suite: 1 year (Required)
  • Adobe Illustrator: 1 year (Required)
Work Location: In person

Job Type: Full-time

Schedule:

  • 8 hour shift
Our ideal candidate is outgoing, eager to learn and able to build relationships. They will possess great listening and organizational skills and thrive in a fast-paced office and light manufacturing environment. 

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.   Apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Compensation: $18.00 - $21.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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Typically Monday through Friday business hours
Fast growing industry
Opportunity to work in a variety of roles